Terms & Conditions
If you feel a signature should be required for your package delivery, you must inform us in the comment box at check out. Delivery Signature required is an additional cost. If you do not make the special request, then you agree to accept the standard delivery receipt, even if it was left at your door, as proof of delivery.
Our products are for legitimate legal use only: I affirm that my purchase today of needles, syringes and all other products are for legitimate legal use and I verify that I am OVER 18 years of age.
Healthcare professional only: If purchasing any item identified as "healthcare professional only", I affirm that I am a healthcare professional.
Export sales import taxes: The customer is responsible for filing and submitting any import tax to the proper taxing authority for orders shipped outside of the United States.
RX products, sterile products (including hypodermic supplies) and certain hygienic products such as raised toilet seats cannot be returned into the supply chain and are not returnable.
Customers will be responsible for the return shipment and processing costs due to not being available to receive orders. This cost can be significant.
Privacy: We respect your privacy! We email promotions to registered users which you can opt out of. All the information collected on this site will be not be sold or rented. If you have any questions, please feel free to call or e-mail us. If your company or facility is eligible for group purchasing discounts, we will contact you.
Returns and Repairs:
Customers are responsible for returning items that were ordered incorrectly: Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. To obtain one, please call Customer Service at 479-756-6871 and have the following information on hand: Customer name, invoice or order number, Item number and serial number (if applicable), description of problems with the product, photos of outside and inside shipping boxes.
Keep all packing material and documentation and be prepared to provide pictures for any claims or returns. Some non-defective products may be returned for credit or exchange. Returns authorized by State Surgical Supply are subject to a restocking fee of up to 30% and must be completed within 30 days of the date of invoice. The returned products must be in resalable condition and must include all original packaging and accessories. Manufacturers' return policies may supersede State Surgical Supply return policy.
All defective products will be accepted by State Surgical Supply for credit, exchange, or repair at State Surgical Supply's discretion within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies.
Pricing and Availability: State Surgical Supply reserves the right to adjust prices of products due to errors, market conditions, product discontinuation, typographical errors in content and typographical errors in advertisements. Products may be discontinued at any time and without notice causing orders to be canceled.
Image Accuracy: The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist. We keep the most recent images provided by the manufacturer; however, we provide no guarantee that the image is accurate. Please be aware that the manufacturers of some products use generic image for certain products.
Legal Disclaimer - Terms of Use Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. All liability is only for the products purchased and liability is limited to the amount of the price of the products.
MAXIMUM LIABILITY: IN NO EVENT SHALL THOMAS DISTRIBUTION SOLUTIONS (AKA STATE SURGICAL SUPPLY), ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "STATE SURGICAL SUPPLY") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF USE OR PROFITS), HOWEVER CAUSED AND WHETHER OR NOT STATE SURGICAL SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT STATE SURGICAL SUPPLY'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY STATE SURGICAL SUPPLY SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT.
