Q: Why does an item sometime display a different price than the "Our price" bottom of the page and is the price charged for an item?
The current price is always toward the bottom of the page, "our price: $xx.xx". Our IT is working on a solution.
Q: Are you Sales tax exempt?
Tax exempt customers must be registered, and the sales tax exemption certificate must be filled out on the checkout page to remove the sales tax.
Q: The case is out of stock, can I order a case of boxes instead?
A: If we do not have a case in stock then we have fewer boxes than a case. Please contact us to ask by way of online chat or call to see how many boxes we have in stock so we can ship your order complete.
Q: What does CS, EA, BX and PK at the end of the item number mean?
A: CS is a Case, EA is Each, BX is Box and PK is Pack. For example: 162200 BX and 162200 CS are for the same glove but one item is a box of gloves and the other is a case of gloves.
Q: Why can't I enter my credit card payment information, it is greyed out?
A: Usually a quick solution is to select "Change Address" below your address information then save again by selecting the "APPLY". You will then be able to select your method of payment.
Q: Why is my order being declined with a 15005 error code?
A: Most declined order have an error code 15005; this error means the transaction has been declined by your card issuer. Please try with a different card (using the same card will likely lead to rejection again)
Q: Why is my order being declined with a invalid check sum error code?
A: If you received an invalid checksum error, you may have typed the credit card number incorrectly or selected the wrong type of credit card. Please verify the card type and re-enter the credit card information.
Q: Are there large order discounts?
A: Yes, for shipments we can ship on a pallet are large enough order to extend further discounts. Some heavy / bulky / Inexpensive items may not be eligible for further discounts. We can quickly determine if your order will be eligible for further discounts. Please call us for a case-by-case evaluation.
Q: Can I bill my FedEx or UPS account for shipping?
A: Yes on orders over $50, enter your FedEx or UPS account # in the comment box at check out and use Coupon Code: FEDEX or UPS to remover the online shipping charge from your order.
Q: Can StateSurgicalSupply.com ship internationally?
A: Yes, if the item does not clearly state that it cannot be exported, we can ship most items internationally. Please use coupon code "EXPORT" and select the "pay off-line method of payment. If you have questions, please contact us via the contact us link.
Q: Are items offered in more than one Unit of Measure?
A: Yes, we sell most items by the case or box, to search for all units of measure, enter the manufacturer's item code in our search box.
Q: What does "RX only - only available to Doctors" mean?
A: We are a wholesale pharmacy and can only sell RX items to MD Physicians.
