Q: How do International Customer pay for orders?

A: We do not accept international credit cards. Please pay with PayPal with your US ship to address verified by PayPal. It is easy and the best way to prevent order processing delays. When we receive your order that is paid by PayPal with a PayPal verified ship to address, we will promptly ship your order via FedEx ground. 

Q: Is the item I want in stock?

A: Our online store updates availability every 15 minutes M-F 7am - 4:30 pm, CST. If our site says a mask is in stock between those hours, then they are in stock. There is a chance another order could come in just before yours so there is not a guarantee they will ship for sure. 

Q: What does CS, EA, BX and PK at the end of the item number mean?

A: CS is a Case, EA is Each, BX is Box and PK is Pack. For example: 162200 BX and 162200 CS are for the same glove but one item is a box of gloves and the other is a case of gloves.

Q: Why is my order being declined? 

A: Most declined order have an error code 15005; this error means the transaction has been declined by your card issuer. Please try with a different card (using the same card will likely lead to rejection again)

Q: Are there large order discounts?

A: Yes, for shipments we can ship on a pallet are large enough order to extend further discounts.  Some heavy / bulky / Inexpensive items may not be eligible for further discounts.  We can quickly determine if your order will be eligible for further discounts.  Please call us for a case-by-case evaluation.

Q: Can I bill my FedEx or UPS account for shipping?

A: Yes on orders over $50, enter your FedEx or UPS account # in the comment box at check out and use Coupon Code: FEDEX or UPS to remover the online shipping charge from your order.

Q: Can StateSurgicalSupply.com ship internationally?

A: Yes, we can ship internationally if we bill your DHL, FedEx or UPS account for shipping and you pay for the order with a bank wire transfer.  Enter your DHL, FedEx or UPS account # and your PO # in the comment box at checkout.  Select the "pay off-line method of payment and use coupon code: FEDEX or use coupon code: UPS or use coupon code: DHL   If your country is not set up as a ship to country on our site, please email us a request by way of our easy to use contact us link.

Q: Are items offered in more than one Unit of Measure?

A: Yes, we sell most items by the case or box, to search for all units of measure, enter the manufacturer's item code in our search box.

Q: Does State Surgical Supply offer financing?

A: Yes, we consider offering financing for monthly volume accounts in excess of $2,000, with approved credit. 

Q: What does "RX only - only available to Doctors" mean?

A: We are a wholesale pharmacy and can only sell RX items to MD Physicians.