FAQ

Q: Do you ship to Canada?

A: Yes, if we can bill your FedEx or UPS account for the shipping.  Simply add your FedEx or UPS account number in the comment box at check out and use either FedEx or UPS in the coupon code box to remove the shipping charge and allow you to complete the transaction.

Q: What does CS, EA, BX and PK at the end of the item number mean?

A: CS is a Case, EA is Each, BX is Box and PK is Pack. For example: 162200 BX and 162200 CS are for the same glove but one item is a box of gloves and the other is a case of gloves.

Q: Why is my order being declined? 

A: Most declined order have an error code 15005; this error means the transaction has been declined by your card issuer. Please try with a different card (using the same card will likely lead to rejection again)

Q: Are there large order discounts?

A: Yes, for shipments we can ship on a pallet are large enough order to extend further discounts.  Some heavy / bulky / Inexpensive items may not be eligible for further discounts.  We can quickly determine if your order will be eligible for further discounts.  Please call us for a case-by-case evaluation.

Q: Can I bill my FedEx or UPS account for shipping?

A: Yes, enter your FedEx or UPS account in the “PO #, FedEx account # to bill and customer notes:” communication box at check out and use Coupon Code: BILL-MY-FEDEX

Q: Can StateSurgicalSupply.com ship internationally?

A: Yes, we can ship internationally if we bill your FedEx or UPS account for shipping.  Enter your FedEx or UPS account in the “PO #, FedEx account # to bill and customer notes:” communication box at check out and use Coupon Code: BILL-MY-FEDEX

If your country is not set up as a ship to country on our site, please email us a request by way of our easy to use contact us link.

Q: Are items offered in more than one Unit of Measure?

A: Yes, we sell most items by the case or box, to search for all units of measure, enter the manufacturer's item code in our search box.

 Q: Does State Surgical Supply offer financing?

A: Yes, we offer financing for monthly volume accounts in excess of $2,000, with approved credit.  Other than that, we offer PayPal's "Buy now Pay later". This option can be selected only if you aren't using the "Directpay" checkout feature.  

Q: How do I pay for a PayPal Invoice?

A:You can pay a PayPal Invoice by clicking Pay Now in the email we sent you.  If you don’t have a PayPal account, you do not need one to pay the PayPal Invoice using a credit or debit card.

Here’s how to pay the PayPal Invoice:

    Check your email inbox for an email from us that includes the money request or invoice.

    Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)

    If you already have a PayPal account, enter your password and click Log In.

    Review the money request or invoice, and then click Pay Now to complete your transaction.

Or:

    To create a new PayPal account and pay using your new account, click Continue and follow the instructions.

    To pay without creating a PayPal account, click debit or credit card.

 

If you don’t have the email we sent you, you can pay your money request or invoice by logging in to your PayPal account. You’You will see the money request or invoice in your Transaction History.

Q: What does Rx only mean?

A: We need a copy of your state professional license (commonly a state pharmacy permit). The ship to address must be listed on the license.  We must ship to the address on the license.