Terms & Conditions

Signature is not required on orders less than $750

In an effort to keep shipping cost low for our customers, we follow the PayPal standard regarding signature requirements for UPS, FedEx or USPS package receipt.  If you feel a signature should be required for your package delivery, you must inform us in the comment at check out.  If you do not make the special request, then you agree to accept the standard delivery receipt as proof of delivery.

State, local and import taxes:
We only collect and submit Arkansas sales tax on orders shipped to the state of Arkansas.  The customer is responsible for for filing and submitting any import or state/local sales tax to the proper taxing authority for orders shipped outside of the State of Arkansas.

I affirm that my purchase today of needles, syringes and all other products are for legitimate legal use and I verify that I am OVER 18 years of age.

If purchasing any item identified as "healthcare professional only", I affirm that I am a healthcare professional.

Pricing errors

Orders can be canceled and refund to customers because of pricing errors on our site (or for any reason).

Returns and Repairs

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

Some non-defective products may be returned for credit or exchange. Returns authorized by State Surgical Supply are subject to a restocking fee of up to 30% and must be completed within 30 days of the date of invoice. The returned products must be in resalable condition and must include all original packaging and accessories.

Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. To obtain one, please call Customer Service at 800-756-6871 and have the following information on hand:

  1. Customer Name
  2. invoice Number
  3. Serial Number
  4. Any problems with the product

 

All defective products will be accepted by State Surgical Supply for credit, exchange, or repair at State Surgical Supply's discretion within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies.

RX products, sterile products and certain hygienic products such as raised toilet seats can not be returned back into the supply chain and are not returnable.

Due to manufacturers' return policies some equipment and all custom equipment may be returned to State Surgical Supply for repairs only - no refunds or exchanges can be made at any time

Pricing and Availability

For all prices and products, we reserve the right to make adjustments due to errors, market conditions, product discontinuation or typographical errors in advertisements. While States Surgical Supply frequently updates availability and product pricing, it is not responsible for manufacturer price changes which may occur at any time or without notice.

Image Accuracy

The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist. We keep the most recent images provided by the manufacturer, however we provide no guarantee that the image is accurate. Please be aware that the manufacturers of some products use generic image for certain products.

Legal Disclaimer - Terms of Use Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.  

MAXIMUM LIABILITY

IN NO EVENT SHALL STATE SURGICAL SUPPLY, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "STATE SURGICAL SUPPLY") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF USE OR PROFITS), HOWEVER CAUSED AND WHETHER OR NOT STATE SURGICAL SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT STATE SURGICAL SUPPLY'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY STATE SURGICAL SUPPLY SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT.